"Hospital discharge & subsequent visit to ED"

My child was involved in an MVA (rollover) 2 & 1/4 years ago and ended up overnight in KDH with a broken arm. Upon discharge (a weekend morning) the doctor advised them they didn't believe in analgesia and to take panadol/ibuprofen if required.

By that night, my child was in severe pain with no effect received from the panadol or ibuprofen. So we visited the ED and experienced the ED nurse saying well, of course you're going to be in pain and well, you chose to get in the car, didn't you?

As the assessment progressed, I was quite disturbed to see the numbers of patients thru ED on the whiteboard. It felt like the focus was on output, rather than the quality of care. Anyway, my child was given 1 pain tablet and told to return in the morning for a script. I advised we could not access an appointment at the (then) Kna Medical and the staff member responded that it would be really busy in the morning being a Monday and to expect to wait for a few hours. While we waited in ED the following morning, the discharge doctor was seeing patients and we were really anxious that they would see my child. Fortunately, my child saw a lovely, compassionate female doctor who provided them with a script for analgesia.

We felt really disappointed with the service, the doctor imposing their belief onto my child, the nurse seemingly judging my child and being sent away both upon discharge and from ED on the first visit without adequate analgesia.