I had driven my sister to emergency with blood pressure at a dangerously high level This was at the recommendation of a local medical service who had already discussed best care management with Bass Coast Health medical personnel and a patch had been applied. With COVID restrictions, I waited in the car park and kept in contact with her by mobile. After some two hours, I called emergency for an update (this was very late at night).
The ward clerk Mary was exceptional and I believe Emergency was under pressure I was informed that she had been triaged and her BP had dropped but prior to discharge she was to be reviewed by the night staff.
Then came the question: Are you getting cold in the car and have you eaten tonight?
Next thing, security approached my car with a warm blanket, sandwiches and a bottle of water!
This is a true indication of the level of kindness, care and commitment shown by, in my opinion, staff at all levels at this organisation. I believe we truly are so fortunate in this community.
"Extraordinary kindness shown by the Emergency ward clerk at Bass Coast Health"
About: Wonthaggi Hospital / Emergency Department Wonthaggi Hospital Emergency Department Wonthaggi 3995
Posted by In awe (as ),