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"Communication between specialist areas"

About: Fiona Stanley Hospital / Respiratory Medicine Department & Ward 5D

(as a carer),

My partner was on the outpatient waitlist for tonsils and adenoids removal due to a severe sleep apnea condition for around 3 or 4 years. They also required open-heart surgery for a heart valve replacement. Due to what I believe is a lack of communication between departments, my partner had their heart surgery prior to the tonsils. They have been advised due to being on blood thinners and a separate issue where they had blood clots develop, it is too risky to have this surgery now.

My partner resorted to having the CPAP machine but this is still an issue for them. One of the recent appointments they had, my partner was advised if they were admitted one week prior they might be able to go ahead with the tonsil surgery but that was 3 months ago no further info. Followed up with a call last week, still no referral re-submitted or further information to if this surgery is going to go ahead. Waiting on a call back again.

Slightly exhausted from having to call and follow up constantly with the outcomes and no communication between the hospital areas.

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Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 3 months ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 25/08/2021 at 15:46
Published on Care Opinion at 16:19


picture of Neil Doverty

Dear geminihn58,

It sounds like your partner has quite a complex medical history. I think that in this instance it would be most beneficial for your partner to contact our Patient and Family Liaison Service (PFLS). Your partner will be assigned a Patient and Family Liaison Officer who will advocate on your partner’s behalf, and be able to provide them with information and support to navigate the hospital system and achieve the outcome that is in their best interests.

The PFLS can be contacted Monday to Friday 8.30 am – 4.30 pm, or anytime via email at FSHFeedback@health.wa.gov.au.

We look forward to hearing from your partner soon.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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