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"Kind and caring nurses"

About: Box Hill Hospital / Emergency Department Box Hill Hospital / General surgery

(as the patient),

I was taken to Box Hill hospital with suspected PE recently. I was taken to the isolation ward as I had a temperature on arrival (did have a negative covid test 3 days before) but totally understand. I felt it was quite eerie and intimidating in there. I was checked on and informed of what was happening.

As soon as my covid test came back negative I was transferred to short- stay, and it was so busy. I was attended by nurses that were kind, compassionate and only too happy to answer my questions, get whatever I needed. I had a lovely nurse take time out of his busy day to make me a coffee, it's the small things.

I was transferred to ward 9.2 late at night, again I was greeted with smiling eyes, kindness and compassion. Once I was settled the nurse made me a tea and got me some water and made sure I was settled, all with a smile behind her mask.

The following morning the doctors discharged me, I had to wait for the pharmacy for some medication, I was getting a little overwhelmed with all the information that I forgot to ask a few questions. The amazing nurse took time to chase the doctors for me and answering whatever questions he could answer and made sure that I was ok. It calmed me down.

Every single nurse I had treated me with kindness, compassion. I witnessed this with other patients. No matter how challenging the patient, the nurses were only too happy to help.  I just wanted them to know that I appreciated their attentiveness, and kindness, which kept me calm and informed throughout my stay. 

 Thank you amazing nurses.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 24/08/2021 at 11:47 AM
Published on Care Opinion at 11:55 AM


picture of David Plunkett

Dear Klutz,

Thank you so very much for taking the time to share your positive experience when you were admitted to a ward at Eastern Health's Box Hill Hospital.

Eastern Health values are Patients First, Kindness, Respect, Excellence, Agility and Humility and based on your comments, it is clear the nursing staff in the Emergency Department, Short Stay Unit and ward 9.2 practised our values all the time!

It will give me great pleasure to share your comments with all nurses in these areas as your gesture of recognizing them will mean a lot.

I trust your health continues to improve, that you have all the information you need and that you are able to do the things you like (notwithstanding the current lockdown)!

Take care and best wishes,

David

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