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"ED Fiona Stanley continued health journey"

About: Fiona Stanley Hospital / Emergency Department Fiona Stanley Hospital / ICU Intensive Care Unit Fiona Stanley Hospital / Imaging Services Fiona Stanley Hospital / Neurology Department, Neurophysiology Outpatients & Ward 6B Fiona Stanley Hospital / Occupational Therapy Fiona Stanley Hospital / Physiotherapy Fiona Stanley Hospital / Social Work

(as the patient),

About a month ago I had a critical episode of my condition (status epilepticus) and was taken priority 1 by ambulance to the ED. I was unconscious and have no recall, however, my family was quickly but calmly approached in the waiting room to advise of the need for urgent intubation. My best friend and mother have clinical experience and were (as I understand it as was not conscious) allowed bedside while the intubation, arterial and central venous lines were placed. They were grateful to be able to talk calmly and reassure me in my unconscious state. I was transferred to intensive care. I and my family are so grateful for the extreme professionalism, expertise, and compassion demonstrated by the ED team. In my opinion, they cannot be rewarded or recognised enough for the work they do in a continuously high pressured environment.

Following my intubation and emergency management in ED, I was transferred to ICU with involvement with the Imaging Department for management. I only have minimal recollection of this phase of my admission, though I recall gentle caring staff voices and faces, both nursing and medical, which comforted me greatly. I also recall being treated with immense dignity in undignified moments of required care. My husband, family and friends cannot speak highly enough of the care I received from the team in ICU.

I was also recently cared for by the skilled and caring staff in 6B with consultation between the medical teams in Neuro FSH and Neuro Sir Charles Gairdner Hospital. They were caring, supportive and at no stage did I feel like a number.

The team (medical, nursing, occ therapy, physio and social work) provided the required care but in a safe and uplifting way. This really helped me be motivated to overcome and reset my mood response from the frightening turn my condition had swiftly taken. I am immensely thankful.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 2 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 2/09/2021 at 2:44 PM
Published on Care Opinion at 3:10 PM


picture of Neil Doverty

Dear sigmamp55,

I was sorry to read of your life-threatening medical emergency, but immensely proud of the care you have described, from the Emergency Department to ICU then to Ward 6B, and with input from our allied health staff.

It sounds like it was a frightening and confronting stay for both you and your family, made somewhat bearable by the kind and compassionate staff assigned to your care. Your detailed compliments truly are heartfelt and moving – and I am sure all of the staff involved in your care will greatly appreciate your words and the time you set aside to share your positive experience.

I have asked that the Managers of the areas you mention share your feedback with all staff, with my added personal note of thanks.

I sincerely wish you all the best on your ongoing recovery.

Warm regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by sigmamp55 (the patient)

Thank you for your compassionate response, Neil. It cheered me up to know that despite my aggressive brain cancer and difficulty in communicating my story, it was understood. I am stoked to hear you have requested the staff receive acknowledgement for their continued efforts by their managers and yourself, especially in critical situations and also the nursing staff who battle the continued bells (nursing and assistants) yet still provide required care to all.

Again, thank you.

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