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Unsung heroes in the social work department

Posted By filinghj49

"Unsung heroes in the social work department"

About: Sydney / Sydney Eye Hospital / Social Work

(as a relative),

I would like to express my gratitude for the professional and empathic way that my mother was looked after at Sydney Eye Hospital. I appreciate the professionalism and care given to her by the medical and nursing teams but would like to make an extra shout out to Beata, senior social worker.

The COVID-19 pandemic has created extra challenges with isolation from usual family support systems and I would like to acknowledge my appreciation to Beata for making the extra effort to help us find a solution post-discharge care for my mother. The value of her connection and understanding towards our situation can not be understated and helps with maintaining optimism that we can all get through this together. Thank you Beata!

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 2 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 31/08/2021 at 1:39 PM
Published on Care Opinion at 3:05 PM

Dear filinghj49,

Thank you for taking the time to share your experience with the Sydney/Sydney Eye Hospital. I am pleased to hear that the support you and your mother were given throughout your mother's hospital stay was positive. It is pleasing to hear that the staff involved in your mother's care, from your social worker to the nurses and medical staff had a positive impact on your mother's stay during a difficult time with a COVID lockdown in place. Thank you for the extra shout out for Beata and it will me great pleasure to pass on your thanks. Our service strives to always provide quality, patient-centred care and I will ensure that your feedback is provided to our staff.

All the best to your mother’s ongoing recovery and stay safe.

Kind regards,

Dr Pauline Rumma

Director of Clinical Services

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