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"Discriminatory policy"

About: Patient Assisted Travel Scheme - WACHS South West

(as a service user),

I require an MRI before double knee replacement surgery. I am unable to currently work and have a health care card. I identify as a low-income earner and as such, I need to utilise bulk bill services. The closest bulk bill MRI  is Mandurah and my appt is in the evening very soon. As such, I rang PATS to apply for travel assistance only to be told no because there is an MRI  in Bunbury and that is closer. As I understand it, Bunbury MRI does not bulk bill and I cannot afford that service. 

I feel discrimination from PATS based on socio-economic capacity. As I understand it, a person in my situation living in Mandurah can get an MRI for the price of a bus fare. It seems people living in the Southwest are denied low-cost MRI locally and cannot get assistance to access it regionally. Even if I could afford the Bunbury service, the town I live in doesn't receive PATS to Bunbury as the limit is 100km and we are 98km. 

In my opinion, this policy decision is discriminatory in essence and requires attention urgently. 

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Responses

Response from Rory Stemp, Principal Contract Manager (Clinical Contracts), WACHS - South West 2 years ago
Rory Stemp
Principal Contract Manager (Clinical Contracts),
WACHS - South West
Submitted on 1/09/2021 at 7:20 PM
Published on Care Opinion on 2/09/2021 at 8:20 AM


picture of Rory Stemp

Dear beidfh69,

I am very sorry to hear that you need a double knee replacement and are having trouble getting a bulk-billed MRI.

The Patient Assisted Travel Scheme has a set of rules that are applied to determine eligibility for assistance. However, it also allows discretion to provide a subsidy outside of the rules in exceptional circumstances.

I recommend that you contact PATS again on 1800 823 131 and ask to be considered for an exceptional ruling. If you are not able to get a response in a timely manner, please contact me on 0428 386 350.

Kind regards

Rory Stemp

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