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Discharge process

Posted By corvuscf85

"Discharge process"

About: Joondalup Health Campus / Public Medical Ward

(as a relative),

My parent was admitted to Joondalup after a fall. Ringing the hospital, waited ages before anyone picked up, and when I finally got through as next of kin they wouldn’t give any information whatsoever. They were in the MAU for a few days where the care was fine, however, they discharged them home recently with an IV thing still in. Later that night we were advised to bring my parent back into ED to have it removed. Luckily a family friend knew what to do so we didn’t have to put my parent through that ordeal late at night. 

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Responses

Response from Holly Landers, Acting Deputy Director of Clinical Services, JHC 2 years ago
Holly Landers
Acting Deputy Director of Clinical Services,
JHC

Submitted on 2/09/2021 at 11:05 AM
Published on Care Opinion at 11:53 AM

Dear corvuscf85,

Thank you for providing your feedback on Care Opinion and giving us the opportunity to read and reflect on your experience. As a hospital dedicated to providing a high standard of care, we are sorry to read of the concerns you have raised regarding your parent’s care following their admission at Joondalup Health Campus (JHC).

JHC strive to always provide safe and quality patient care. This includes the planning of safe discharges for our patients. It is therefore important to us that we address the specific concerns that you have raised.

To do this, we would need to investigate all the details of your parent’s admission and discharge to obtain an understanding of what happened and to identify if there were things that we could have done differently. We would be grateful if you could contact our consumer liaison office on 08 9400 9672 or ConsumerLiaison.JHC@ramsayhealth.com.au as we would like to obtain further details from you and your parent. Once we have completed our investigation, we would be happy to provide you with our feedback. You can discuss how you would like to receive this feedback, when you contact our consumer liaison office.

Thank you again for taking the trouble to contact us through Care Opinion.

Please accept our best wishes for your parent’s good health.

Kind regards,

Holly Landers

Acting DDCS - Acute Care Services

Joondalup Health Campus

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