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"Extremely rude nurse"

About: King Edward Memorial Hospital / Maternal Fetal Assessment Unit

(as the patient),

I am diagnosed with major placenta previa. I came to the Fetal and Assessment Unit via ambulance recently in the evening. I was scared and anxious and the staff were very helpful and reassuring.

Then the night shift nurse started their shift and was allocated to me. They didn't introduce themselves or inform me they were going to be my nurse, they seemed more concerned about my partner leaving than anything. My partner left immediately although they were just waiting with me to see the doctor.

But throughout the night, the nurse left me with no call bell and I didn't see them until I started bleeding again which was very scary for me. I had to get up look for the call bell and when they finally came, I believe they were so very annoyed because I asked them if the amount of bleeding was normal.

The nurse said to let them do their job, they know what they are doing, in a very high tone that I felt sounded like they were bothered that I was asking questions.

I didn't like the way they were handling when doing things like the CTG. The nurse asked me to walk to the toilet and change my pad while the blood was gushing out. They didn't make me feel comfortable and safe. I had to tell them I am not walking while I am heavily bleeding and soaked in blood.

I was unsure of what's happening, I asked them if I can see the doctor and I felt they were very annoyed again and replied with "don't you think I already called them" and told me to stop asking them things. They didn't even do my blood pressure. I was very upset, felt unsafe and couldn't stop crying. I asked if I can have another nurse as they seemed very incompetent and unprofessional in my opinion.  

Responses

Response from Jodi Graham, Executive Director, Women and Newborn Health Service last month
Jodi Graham
Executive Director,
Women and Newborn Health Service
Submitted on 17/09/2021 at 12:56
Published on Care Opinion at 13:09


picture of Jodi Graham

Dear septembermg34,

Thank you for taking the time to provide us with feedback on your experience with the Women and Newborn Health Service (WNHS).

I am sorry to read about your diagnosis and I understand how stressful it can be when your pregnancy and birthing journey does not go to plan. At WNHS, we aim to support our patients and provide an environment where they feel safe and cared for, and I am extremely sorry that this was not your experience. Your recent experience at the Maternal Fetal Assessment Unit (MFAU) is not the standard of care that we strive for and does not reflect the WNHS Values of Excellence, Integrity and Respect.

I have alerted the Head of Department for the MFAU area to your feedback to ensure this matter is addressed and incidents such as yours are avoided in future. Further education sessions will be provided to remind staff of their duty to support and care for our patients in a compassionate and respectful manner. All patients have the right to healthcare that is responsive, safe and effective. Staff are expected to introduce themselves to patients that they will be caring for, thoroughly explain procedures and provide advice and reassurance as required.

I would like to again apologise that this was not your experience. If you would like an individualised investigation to be undertaken, please feel free to contact our Consumer Liaison Service (CLS) on 08 6458 1444.

Thank you again for sharing your feedback with us. I wish you all the best for the future.

Kind regards

Jodi Graham

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