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"My hospital experience (aka Hilton)"

About: Busselton Health Campus / Emergency Department

(as the patient),

My GP told me to go straight to hospital as my inflammatory markers were 300 and my pain level was 8 (at least). In Emergency Department Dr Tim welcomed me and worked out a plan which involved a CT scan. Later in the evening, Dr Mark arrived and certainly helped me feel in safe hands and even invited me to express what I felt had happened to bring me to this point. Dr Mark visited every day sharing results and information about the next test.

That evening, a very caring Kuranita welcomed me to Ward 1 and brought loads of humour (as most of the staff did and was what I needed). My bed was by the window which gave me much joy. Over my 6 day stay I was blessed to have many tests and checks and all the staff, including Maddie on discharge, were just amazing. I felt very supported by all. I am so impressed with the top quality nursing, the OT staff and last but not least my friend Alexandra who visited daily during her lunch and tea breaks to help in so many ways. I cannot speak highly enough of the marvellous care I received. Dr Tim was also very helpful so thanks to all.

The only thing was, I should've been made aware of what cost an Ambulance Transfer was between Busselton and Bunbury and return, as am not covered for this and I may have been able to choose another option.

Thank you to all involved in my care, as too many staff to mention. 

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Responses

Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West 2 years ago
Daniel Anderson
Coordinator of Nursing and Midwifery, Busselton Hospital,
WACHS - South West
Submitted on 3/09/2021 at 3:55 PM
Published on Care Opinion at 5:06 PM


Dear virgocd77,

Thank you for posting such positive feedback on Care opinion, it's always a pleasure to pass comments on our team members that are so complimentary.

I am interested in better understanding your comments around the ambulance transfer to Bunbury, what you have described sounds unusual so I would like to confirm the correct process has been applied. If you could contact me at Busselton Hospital I would be happy to investigate.

I hope your recovery goes well,

Regards Dan

Daniel Anderson

Coordinator of Nursing and Midwifery

Busselton Hospital

9753 6372

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Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West 2 years ago
Daniel Anderson
Coordinator of Nursing and Midwifery, Busselton Hospital,
WACHS - South West
Submitted on 7/10/2021 at 2:06 PM
Published on Care Opinion at 2:44 PM


Dear virgocd77,

Thank you for calling to discuss the invoice you received for the ambulance transfer during your stay. I was able to review the case and the invoice is being revoked by the other agency. I'm glad we had the opportunity to intervene,

If you have any other queries please don't hesitate to call me on the number above,

Sincerely,

Dan

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Update posted by virgocd77 (the patient)

Dear Dan,

Thanks for being in touch with the other agency re the invoice about which I rang. I am very grateful for your intervention on my behalf and the fact that the agency revoked it.

Sincerely,

Virgocd77

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