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"Foul smell"

About: Margaret River Hospital

(as a relative),

Upon arriving to Margaret River hospital meeting my relative who was being transferred from Busselton hospital, I was very well aware of a very pungent smell coming from the entry of the general ward doors all the way down to the desk and the hallway. When question about the smell, the lovely staff apologised and said they hoped that it would be fixed soon.

To me, the smell that is the air is absolutely disgusting. With my relative being there for some time to do hope that the repulsive smell is sorted. 

Thank you for your time.

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Responses

Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 2 years ago
We are preparing to make a change
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 20/09/2021 at 3:34 PM
Published on Care Opinion at 3:36 PM


Dear Concerned82,

Thank you for sharing your experience on Care Opinion.

We realise that this smell has been a problem and we are working hard on finding the source and eliminating it.

I'm so sorry that you found this repulsive and I hope that it did not detract from visiting your relative.

We will continue to work hard and resolve this issue as soon as possible.

Kind regards,

Marie Tweedie

Acting District Manager Leeuwin

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Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 2 years ago
We have made a change
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 15/11/2021 at 6:20 PM
Published on Care Opinion on 16/11/2021 at 9:48 AM


Dear Concerned82,

I am pleased to inform you that after a intensive search we have located the source of the smell. Tree roots had disrupted a sewerage pipe.

This has been rectified and we are now thankfully smell-free!

Thank you once again for alerting this issue to us and enabling us to make improvements.

Kind regards

Marie Tweedie

Acting District Manager

Leeuwin

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