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"Orthopaedic surgery"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

Whilst I feel the care I received during my visit to the ED was adequate (it is a very busy department and I was admitted with a non-threatening fracture), I was given sufficient pain meds to deal with said fracture and made to feel comfortable.

I found the most problematic areas of my stay to be the information I received before being discharged. I did not know what was happening whilst I was there, what was going to happen, the time frame at which it was going to happen. Communication between the surgical and medical departments seemed almost non-existent and, in my opinion, neither department was in a rush to deal with my injury which, due to my age and the delay at which they were going to get to me for surgery, could have, as I understand it, rendered me with a less than suitable outcome for range of motion or life quality.

I found trying to deal with hospital staff after I had been discharged to be just as challenging. I didn't get a confirmation for an outpatient appointment until 6 days after the incident and it was for 11 days after the incident. Well and truly past the optimal time of fixing the injury in my opinion. Overall the experience was disheartening. I will be going in as a private patient in future if I have another accident.  

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Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 4 months ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 9/09/2021 at 12:23 PM
Published on Care Opinion at 1:29 PM


picture of Neil Doverty

Dear bracerf99,

Thank you for your Care Opinion post. I was disappointed to read of the issues you experienced with communication, and I am sorry you feel disheartened by your treatment and care at Fiona Stanley Hospital.

Please be assured of our commitment to providing the best possible care to all our patients and our willingness to address any problems. We would like the opportunity to fully investigate your stay and care, however need your consent and details to do this.

Please contact our Patient and Family Liaison Service on 6152 4013 or FSHFeedback@health.wa.gov.au at your earliest convenience so that we can commence our investigations.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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