My elderly parent recently had a (successful) visit to Royal Perth Hospital AMU and their belongings (phone, necklace etc) were locked in a drawer prior to a procedure. Afterwards, the items could not be located despite a visit to the ward after their discharge and phone calls to various departments.
Security says not their responsibility, Lost Property reported nothing there, Transit Lounge had nothing, AMU looked but found nothing. All staff were easy to contact, helpful and polite.
A day later, I contacted AMU again and Christine answered saying nothing there and put me through to the 9th floor where my parent was discharged from. The 9th-floor ward did not answer and I was returned back to AMU and Christine offered to retrieve the notes, contact the 9th floor and follow up on the missing items. The next day we had a call as the items had been found, thanks, Christine.
I think RPH needs a procedure to follow in such circumstances rather than relying on someone to take the intuitive and help as we did not know if the items had been lost, mislaid or stolen and the only option suggested to me was to call the Police. The RPH website returns nothing I feel is appropriate when searching for “lost property”.
About: Royal Perth Hospital Royal Perth Hospital Perth 6000 http://www.rph.wa.gov.au/
Posted by GJ2012 (as ),