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"Midwife team of Hedland - world class service!"

About: Hedland Health Campus / Maternity Unit

(as a relative),

My sister gave birth recently at South Hedland hospital, and it was a 32 hours of long and tricky labour. Few times the baby heart rate dropped to 50 which is really worrying,  however, we were made feel at ease by how responsive and diligent all staff on the floor were. 

We have specialists on stand-by monitoring my sister and her baby until my nephew finally arrived, safe and well. 

I can't thank you all the staff enough for their dedication, genuine care for their patient and overall service that we received. Special mentioned to Renee and Mel for being superstars and how they were handling the tricky situation with care and grace, whilst instilling calmness in us (the family that were present at the time) in the midst of madness. Also to the rest of the team that providing care and ensuring we received the best treatment in the world, thank you. 

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Responses

Response from Louise Steedman, Operations Manager, East Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Louise Steedman
Operations Manager, East Pilbara,
WA Country Health Service (WACHS) Pilbara

Manages the operations of health services located in East Pilbara

Submitted on 8/09/2021 at 2:12 PM
Published on Care Opinion at 2:31 PM


Dear monoceroshx65,

Thank you for providing such great feedback about you and your sister's experience in the Maternity Unit here at Hedland Health Campus. Congratulations to you all on the birth of a bouncing baby boy. What a wonderful end to what sounds like quite a difficult journey.

We are certainly lucky to have such knowledgeable and caring teams here at the hospital and reading consumers' comments like yours always makes our day. I am sure Renee and Mel will be happy to know that you and your sister felt absolutely supported throughout, due to their compassion and expert care delivery. I will pass on your very kind words to all concerned.

Thanks again.

Warm Regards

Louise Steedman

East Pilbara Operations Manager

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