"Hearing disability"

Please advise me that, when appointments are made the WACHS send out a text message to your mobile phone to confirm the appointment, why is it that the hospital seemingly doesn’t have the facilities to be able to reply via text messages to confirm the appointment? The three messages that I got sent to for my appointment scheduled recently every one asked me to phone back to confirm.

For a person that has a hearing disability, and have advised your corporate and clients service department that I have a hearing disability and that I corresponded via texts messages, to receive these messages asking me to phone your department to confirm the appointment is very distressing and, I believe, discriminatory to people that have hearing disability.

I can’t believe that a government department seemingly has not got the technology to be able to receive a text messages back confirming a appointment. My local hairdresser and beauty centre has the ability to be able to send and receive messages back confirming appointment.

When they do send a appointment or try to call you why is it that they seemingly can’t leave a message stating their name and a their department. Try ringing a hospital and say I am returning your call. They ask what department and who call you, when, I believe, they don’t leave a name and department. Just wondering why it is apparently so hard to leave a name and department.

My final complaint is since I have a 75% hearing loss and I lip read, why is it seemingly so hard for the people on the front door to remove their face mask for hearing disability people? Since I lip read it is extremely difficult to try and understand a person talking thru a face mask as well as a face shield.

Maybe I should just start to sign language at these people and see if they understand what I am saying.

It is hard enough having a disability and I feel we don’t need management to make it harder for us.