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"Fantastic experience at Geraldton Hospital"

About: Geraldton Hospital / Emergency Department

(as a parent/guardian),

Thank you to the team at Geraldton Hospital. My son had 10/10 pain and presented to Emergency for treatment. He was quickly assessed, admitted and had emergency surgery within an hour or so of triage despite it being the middle of the night.

The emergency department team, the surgical team and the paediatric nursing team did a great job of communicating with my young teenage son, especially when he had to have procedures that he was fearful of because they were new.

Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service last month
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service
Submitted on 22/09/2021 at 18:52
Published on Care Opinion on 23/09/2021 at 09:51


picture of Derek Fraser

Dear doradogr65,

Thank you for your great compliment about the Geraldton Hospital Emergency Department. We appreciate the fact you have taken the time to share your experience as it is always a pleasure to receive positive feedback.

Communication is such an important part of caring for our health consumers no matter their age and ensuring a great patient journey. I am glad that the team were able to reassure and provide compassionate care for your son and I hope he has recovered well. I thank you again for taking the time to share your feedback.

Warm regards,

Derek Fraser

Geraldton Hospital Operations Manager

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