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"False Allegations"

About: Royal Perth Hospital / Goderich Street Outpatients Clinic

(as the patient),

RPH Outpatients Clinic sent a letter to my doctor cancelling my appointment. The letter said that they contacted me to enquire if I still required my appointment and that I advised I no longer require an appointment or failed to return any information. I feel this is disgusting and a lie because they had no formal contact to myself before that letter was sent to the doctor.

I desperately require this surgery and have been on the waitlist for 3-4yrs. This is impacting my ability to sustain regular routines in my daily existence i.e. full-time work capacity ( which hinders my ability to pay bills, rent and cover food expenses). Let me also reiterate, not once have I been contacted by this clinic in a formal way.

I demand a date for my surgery ASAP, I did not ever inform any member of the staff from Royal Perth Hospital Outpatient Clinic that I no longer require this surgery, that is a blatant lie in my opinion.

I have sustained an Acquired brain injury many years ago which escalates my sinus polyp the size of a golf ball a few years ago, this, I have no doubt has doubled again in size from this time.

I do expect my surgery to be completed at the earliest of my convenience.

I'm contacting the CEO, ED, my local member of parliament, my premiere, my federal member, and, if I have to, the media.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 2 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 1/10/2021 at 3:19 PM
Published on Care Opinion at 3:20 PM


picture of Lesley Bennett

Dear gifthd38,

I was saddened to read of your health problems and the significant impact they continue to have on your daily life. I understand that it must have been very distressing for you when your doctor advised that you were no longer on the waiting list for an appointment and I am very sorry that that occurred.

As we have so many people referred to our clinics, from time to time letters are sent to confirm that patients wish to retain their place in the queue. Without knowing the details of your case specifically, it may have been possible that a letter would have been sent to the address we had recorded when your referral was made. When patients change their address, the information may get lost to follow up.

So that we may better understand what happened in your situation and in order to ensure the appropriate arrangements are reinstated, I invite you to contact the Consumer Engagement Unit on (08) 9224 1637, 8am to 4pm or email RPBG.feedback@health.wa.gov.au to arrange for your referral to be reinstated. If your symptoms have worsened since your initial referral, please see your GP to review the urgency of your case.

Thank you again for letting us know of your experience, so that we can learn and improve the care we deliver to our patients and the community.

Kind regards,

Lesley Bennett

Executive Director

Royal Perth Bentley Group

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