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"An overwhelmingly positive experience"

About: Kalgoorlie Health Campus / Kalgoorlie Outpatient Clinic Kalgoorlie Health Campus / Medical Imaging PathWest Kalgoorlie Regional Hospital Collection Centre

(as a relative),

We travelled from Esperance to Kalgoorlie Health Campus Outpatient Clinic for an appointment recently.

Our experience of Kalgoorlie Hospital was so overwhelmingly positive, I feel compelled to comment here. My husband was seen immediately on arrival by a very caring nurse (Barbara) and after doing what she had to do, he went straight through to Dr Pagal, who I felt was professional, patient, kind and very thorough.

Our experience only got better with the administrator/receptionist of Outpatients calling a patient support person (Vicky) to assist us to get to PathWest and Medical Imaging. As well as organising this wheelchair assistance, she rang Medical Imaging to check appointment availability for us. And Vicky was a whiz, so helpful and cheerful.

The staff at both PathWest and Medical Imaging also provided a very professional service. Consequently, we left Kalgoorlie with faith in the system, thanks to these hard-working health workers. Thank you Kalgoorlie Hospital, we look forward to our next visit in a few weeks!

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Responses

Response from Scott Jones, A/Operations Manager Kalgoorlie Hospital, Corporate Services, WACHS Goldfields 2 years ago
Scott Jones
A/Operations Manager Kalgoorlie Hospital, Corporate Services,
WACHS Goldfields

Operations Manager

Submitted on 28/09/2021 at 6:00 PM
Published on Care Opinion on 29/09/2021 at 8:58 AM


Dear espcastle55,

Thank you for your very positive feedback. It is a long drive from Esperance to Kalgoorlie, so it's great that we were able to provide you with such a positive experience that helps reinforce your faith in the health services here in the Goldfields region.

Our staff in the Outpatients department are an impressive team they have been working very hard, focusing on customer relations and patient centred care to ensure our patients have the best possible experience and outcomes on their journey through our service.

We look forward to all feedback from our patients as it gives us an opportunity to improve, adjust and continually try to meet the needs of the community we call home.

I will forward your feedback on to the respective teams; they will truly appreciate your thanks and acknowledgement of a job well done.

Best Regards,

Scott Jones
Operations Manager
Kalgoorlie Health Campus
WACHS Goldfields

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Response from Gina Hine, A/Operations Manager, PathWest Regional Network 2 years ago
Gina Hine
A/Operations Manager,
PathWest Regional Network
Submitted on 30/09/2021 at 10:50 AM
Published on Care Opinion at 11:12 AM


Dear espcastle55,

Thank you for taking the time to provide such positive feedback.

Our PathWest staff strive to always provide compassionate, professional and efficient service and I am glad that our Kalgoorlie team has made a long and tiring journey easier for you.

I have forwarded your kind words to our staff and they are appreciative of your positive feedback.

Kind regards,

Gina Hine

A/Operations Manager

pH: 6457 1801

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