"Grateful for the care we received"

We presented at PCH Emergency Department with our 16 month old daughter who had laboured breathing. We’d already been to another hospital's Urgent Care service and were asked to take her to be seen at emergency.

I cannot speak more highly of the care we received at PCH. The staff were fully gowned which was necessary but, at times, a bit frightening for our daughter. The nurses, in particular Caitlin who called the Wiggles over her pager and played music, and the doctors, in particular Matti, were amazing with our daughter and really made an effort to engage with her and make her feel at ease. Although our daughter hated receiving Ventolin, the nurses and doctors had built such good rapport that she gave them claps and blew kisses once it was over.

We ended up staying overnight and again, the nurses were amazing. It was reassuring that the nurses also explained that there were options to escalate any concerns we may have, if we felt unheard. Not that this was required, as the staff were attentive, communicative and responsive from the moment we were triaged.

The orderly/ward clerk (who delivered breakfast and changed the bins) on the short term/overnight stay ward on a Tuesday morning was engaging and warm. I appreciated her help in showing me where I could find an extra bag to dispose of my daughter’s soiled nappy.

We were seen by the doctors early the next morning, given a clear and succinct care plan and appropriately discharged to cuddle up and recoup at home! 

I am unbelievably grateful for the care our daughter received at PCH. Across the board, our experience was positive. I particularly appreciated the clear communication and care plan and the care and effort taken to build rapport with my young daughter who was at times, a little distressed in an unfamiliar environment.