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"Karratha Health Campus - positive TeleChemo experience"

About: Karratha Health Campus Telehealth Service - WACHS Pilbara

(as the patient),

I’m in frequent need of a infusion, of a medication, that I can’t spell or pronounce but know it helps me day to day, and I understand, most likely will maintain my longevity.

As I work and live at opposite ends of the State, I find that I cannot always make my “frequent” appointments at my local hospital and therefore, I feel, need to “impose” without too much notice, on a nearby hospital, to help me out. As I have been receiving this medication for many years both locally & internationally, I feel I can offer a well founded critique of my recent administration of the treatment- enter Karratha Health Campus and the TeleChemo team.

From my initial “impromptu” booking right through to my discharge, nurse superiors, Bridie & Tracy, had it all under control, and I mean, everything. Confirming specialists & pharmacy requirements, admission paperwork, treatment & post care. From a treatment perspective, I feel they ooze professionalism with confidence, from a caring perspective they promote a positive, fun, understanding & honest environment which means so much to me when I’m feeling unwell.

My observations indicate they have a similar positive impact on others as well. I understand there are others at KHC that have made my visit and treatment as best it could be - so I thank you all as well. Anyway, I dare not compare hospitals & staff as I’m so grateful for all the treatments I have received over time but I can say, Bridie & Tracy, you have an “Awesome” rating from me! 

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Responses

Response from Sam Hinton, A/Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Sam Hinton
A/Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 29/09/2021 at 6:27 PM
Published on Care Opinion on 30/09/2021 at 8:52 AM


picture of Sam Hinton

Dear Snake Charmer,

I am very pleased to hear our nurses Bridie and Tracey provided you with a seamless service ensuring you not only received your treatment at an impromptu but important appointment, but your treating specialists and pharmacy requirements, etc were coordinated so efficiently. Our Pilbara Cancer Services and the TeleChemo Teams have embraced and demonstrate the organisations professional, informative and compassionate values in their day to day care of our consumers, and we are truly grateful to them.

Thank you for sharing your experience at the Karratha Health Campus, I appreciate your time and effort. I will share your story with Bridie, Tracey and their managers and utilise it as a great example of customer service for our staff development discussions and training.

I hope you continue to experience great health care and support in your travels across Western Australia.

Kind Regards,

Sam Hinton

A/Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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