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"Sent me to papu team, bad experience"

About: Maroondah Hospital / Mental Health Adult Inpatient Units (IPU1 and IPU2)

(as the patient),

Was taken to one hospital by ambulance for attempted suicide. They transferred me to Papu ward in Maroondah hospital. I also suffer from a disability needing a walker for mobility, severe fatigue and pain.

I felt the staff were uncaring and abrupt. Several people who were admitted at the same papu ward would go into meeting with a clinician and seemingly come out crying and even left. When I had my meetings with them, I felt I was spoken down to and rudely, and made me want to end my life even more. I wanted to leave.

Among other incorrect things, the clinician's discharge report stated untrue discussions and that I wanted to stay! In my opinion, their attitude and behaviour were appalling and disrespectful and I couldn't stop crying after the meetings or sleep. I was given strong medication to sleep. The clinician kept referring to the hospital as theirs and saying, I recall, in my hospital.

I believe suicidal people don't need any more reasons to take their life and I feel they need to be removed from Papu team. We are not stupid, we need to be treated with respect and helped. I hope they get removed and replaced with someone who is, in my opinion, actually wanting to help. I feel maybe staff need training as well. 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 1/10/2021 at 10:14 AM
Published on Care Opinion at 10:15 AM


picture of David Plunkett

Dear leatherce59,

Thank you for taking the time to share your experience when admitted to the PAPU at Eastern Health’s Maroondah Hospital. I am sorry your experience was not positive and you were left feeling the way you were, and with the inaccuracies in information.

Given your feedback is related to how you were treated, I would like to invite you to make contact with the Patient Relations Advisors in the Eastern Health Centre for Patient Experience so we have the opportunity to understand about your particular circumstances. You can make contact by either calling 1800 EASTERN or emailing feedback@easternhealth.org.au. If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

My apologies again and I hope we hear from you soon.

Kind regards,

David

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