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"Young child with a broken arm"

About: Sale Hospital / Emergency Department

(as a parent/guardian),

Upon presenting to Sale Emergency Department a few weeks ago to seek care, got a suspected break in my young child's arm. 

We were sent through to Xray where it was confirmed and sent back to the ED waiting room.

It was expected to have a very lengthy wait, on top of the 4 hours that we had already been there, to get a cast put on. 

We did not see a doctor but were referred to the OT next door for a cast. 

We have just had a doctor's appointment, re-xrayed and been referred to an Orthopaedic Surgeon because it's quite a serious and multiple breaks. 

At no point have we seen a doctor from Sale ED nor have we had a phone call at the time of writing this story, with results of the initial xray. We were not told or given any information other than it's a fracture (by the radiologist and nurse) and will be a 4-6 week cast. 

We're very lucky our own GP ordered the reports, picked up on the severity of the break and has taken action.

How does this happen?

How does a young child with multiple fractures in their arm, slip through the system to now be met with possible surgery to rectify what I feel was the negligence of Sale ED?

So much to answer for in my opinion. Absolutely mind blown.

Responses

Response from Syed Khadri, Executive Director Medical Services / Head of Emergency Medicine, Executive Suite, Central Gippsland Health 2 weeks ago
Syed Khadri
Executive Director Medical Services / Head of Emergency Medicine, Executive Suite,
Central Gippsland Health
Submitted on 11/10/2021 at 16:25
Published on Care Opinion at 16:25


Dear corridords56,

I am deeply saddened to hear about your unpleasant experience and hope that your child is recuperating well and on the road to recovery.

The Emergency Department (ED) at Central Gippsland Health, like any other ED, has a robust triaging and follow up process. Results for any radiological imaging requested from ED are forwarded to the ED.

These are validated and signed off by a senior doctor within a short space of time. The process is the same for nurse initiated x-rays from ED, which are occasionally done to expedite care when waiting room times are prolonged.

After x-rays, patients are reviewed by the doctor or nurse, the ED episode of care is completed, and the patient is discharged with a GP letter. Any referrals made or requested as part of the treatment plan are shared with the patient.

Follow up is an integral component of ongoing care in the community and we take this seriously.

In order for us to undertake a detailed review of what occurred and adopt any lessons learnt, you are most welcome to contact me at syed.khadri@cghs.com.au or on 5143 8602 to discuss your concerns further.

Kind Regards,

Dr Syed Khadri

Executive Director Medical Services

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