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My stay

Posted By aquariusmt86

"My stay"

About: Royal Perth Hospital / Emergency Department

(as the patient),

Nothing happened! 

I had been flown in from a rural hospital following an overdose of 10 tablets. Yes, they took my observations, but no water to drink, no offer of food. 

Not even a psych review! 

I was left alone on a trolley behind a curtain. 

I felt unimportant. 

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 2 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 12/10/2021 at 5:49 PM
Published on Care Opinion at 6:03 PM

picture of Lesley Bennett

Dear aquariusmt86,

Thank you for taking the time to write to us about your experience.

I was disappointed to read that you felt unimportant when you were brought in to Royal Perth Hospital. This is not of a standard that we would expect from our staff members. At the Royal Perth Bentley Group, we endeavour to deliver a high standard of patient-centred care at all times and I am very sorry that this was not your experience.

Without knowing your details it is difficult to know what has occurred in your case so I would like to offer you the opportunity to have the matter investigated. I encourage you to contact the Consumer Engagement Unit on (08) 9224 1637, 8am to 4pm or email RPBG.feedback@health.wa.gov.au.

Thank you again for letting us know of your experience, so that we can learn and improve the care we deliver to our patients and the community.

Kind regards

Lesley Bennett

Executive Director

Royal Perth Bentley Group

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