"Poor performance"

I would like to thank some of the nurses and doctors who I feel are trying to do their duty of care. 

My child was an involuntary patient at the psychiatric ward who has been ill. They have been at the Alfred a few times and have always struggled to settle in at the psychiatric wards.

The hospital is a place to treat each and every single patient with care and equality until they are well and bring back a smile to their face. The hospital is not a place to feel threatened or discomfort. My question is ...why does my child feel insecure and fear while at the psych ward? Is this not a place to recover from any type of illness or are, in my opinion, the nurses not trained well enough to handle the care of each patient?

Taking ownership, passion, encouragement, empathy, understanding, communication, building trust between patients and carers at the Alfred are some qualities - the caring qualities I believe all nurses and head nurses should have for patients at psych wards. Just attending or showing up for work, as I think some staff do, is not good enough in my opinion and hope these qualities and equality improve in the near future.

Also, there was no communication during my child's discharge. My child was living with their father, and now living with me. However, there was no discharge package or information handed over to us. 

I rang the St Kilda clinic and spoke with my child's to-be case manager who was amazingly helpful and gave me the advice I needed. 

I find this extremely poor.