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My positive experience having my hernia operation

Posted By Positive attitude

"My positive experience having my hernia operation"

About: Sir Charles Gairdner Hospital / Surgical Services

(as the patient),

My operation was this month and from the moment I arrived, I was looked after by the wonderful positive staff. My operation was in the afternoon, in theatre (two and a half hours later), I met all the friendly staff. My only complaint was when the mask was plunked onto my face it frightened me which set of a panic attack, but I fell asleep. Upon awakening, I was looked after by a friendly nurse, then moved to cubicle 11.

I had dinner, the vegies were nice the meat yuk, I ended up having some sandwiches. The nursing staff I saw were great, especially Danny, she & her student nurse Aditi. I was sore but in no pain & got some sleep. I was seen by the doctors in the morning & I left mid-morning. I wrote a thank you letter when I got home.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 7/10/2021 at 5:23 PM
Published on Care Opinion at 5:28 PM

picture of Janet Zagari

Dear Positive attitude,

Thank you for sharing all of your experiences about your hernia operation. I am pleased that the staff were positive and friendly and that your pain was well managed enabling you to sleep comfortably whilst you were on the ward.

Your description of the placement of the anaesthetic mask on your face provides very clear imagery that we will share with our staff, as it is via receiving feedback from our patients that we can look at ways to improve the way we provide care. I am sure that no-one would enjoy having a mask being “plunked” on their face and I hope you will accept my apology for this experience.

With regards to being served meat that you found not to be to your liking, it is good to know that that we were able to provide sandwiches as an alternative option for you.

I do hope that you have recovered from the operation.

Kind regards,

Janet

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