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"Grateful for the care by ED registrar"

About: Armadale Hospital / Emergency Department

(as the patient),

Just recently, while on holiday in Perth, I was hit with an acute episode of abdominal pain that continued throughout the night. I have had four previous acute bouts of this pain in the past 12 months, had presented myself to my local emergency department with no cause being found and was sent home with two panadol. In light of these experiences, I was very reluctant to present myself to Armadale Hospital, Emergency Department. 

This time, however, the doctor stopped to listen to what I admit are a bewildering array of symptoms, and to ask clarifying questions. They said, there is something not quite right about this, and that they are going to get me a CT scan. And then bingo! By no means a complete answer to what's behind an illness that has been getting steadily worse over the past 12 months, but a clear pointer in my opinion, to a possible diagnosis or at least the path forward to finding one.

Thank you, Dr Ben, (ED Registrar) from Armadale Kelmscott Hospital. Even if this does not lead to definitive answers, you have done what I believe few others have done. I felt you looked at me as an individual, unique in my presentation of my pain, and despite there being no certain reason for my complaints and that I have ptsd, I felt you believed me and joined with me on the search for an answer. I can't ask for more than that, and I am so very grateful.

Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 2 weeks ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 11/10/2021 at 17:50
Published on Care Opinion at 17:55


picture of Diane Barr

Dear DeepBlueWell,

Thank you very much for taking the time to share your wonderful feedback about your experience in the Emergency Department at Armadale Health Service.

All of our staff aim to be respectful, caring and professional in everything we do so it’s great to hear your positive feedback about our staff putting this into practice.

I acknowledge that attending a hospital can be an overwhelming experience and it was so wonderful to read that Dr Ben did his utmost to put you at ease during this time.

I can assure you that your encouraging comments will be greatly appreciated by all the staff involved, particularly Dr Ben and I will personally ensure this is passed on to them.

I hope you are recovering well and thank you once again for sharing your positive experience.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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