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"MGP highly recommended!"

About: King Edward Memorial Hospital / Maternal Fetal Assessment Unit King Edward Memorial Hospital / Maternity King Edward Memorial Hospital / Neonatology

(as the patient),

I had a fantastic experience in the Midwifery Group Practice (MGP) care at KEMH throughout my pregnancy and labour. This type of 1:1 midwife-led care seeing the same midwife throughout is, I found so valuable and I have been recommending to all my friends to request this program when they are referred to a public hospital for pregnancy as I believe more women should be able to access this type of care!

My MGP midwife Mel was always so patient with my questions at each antenatal appointment, took time to explain everything to me especially when decisions needed to be made, and was always non-judgmental and supportive. During the labour, Mel was also fantastic and advocated for me to follow my birth preferences, and post-partum Mel was very supportive and helpful. In addition to Mel, I also had the pleasure of receiving care from several other midwives in the MGP and they were all so lovely and helpful!

Our experience of the care in the MFAU at KEMH was also positive when we had a scare and went in to be checked late at night at 31w. All of the midwives and doctors who we dealt with there were very friendly and made us feel very comfortable.

My husband and I were very impressed with all of the nurses we dealt with in the NICU! Based on our experience, they were incredibly supportive, friendly and caring while our baby was in there for 4 nights after her birth. They always kept us informed, explained things and made us feel comfortable and offered so much invaluable advice for us as first-time parents, we felt it really set us and our baby up for success once we were able to take her home and we’re forever thankful. I also found the lactation consultants that visited the NICU were a huge help and such a good service to have!

I’d like to also add that there was one older midwife who did my discharge from the Ward (even though she wasn’t my assigned midwife because my assigned midwife never came after I rang the call bell..) and she gave me some helpful advice on a few things before I left which was appreciated, so thank you to her.

Overall our experience at KEMH was very positive and we are so grateful to have been in the MGP as we believe it was a huge benefit compared to non-MGP antenatal care. We will definitely be giving them a call and going through MGP again next time :)

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Responses

Response from Mary Sharp, Medical Co-Director, Neonatology - Neonatal Intensive Care Unit, Child and Adolescent Health Service 2 years ago
Mary Sharp
Medical Co-Director, Neonatology - Neonatal Intensive Care Unit,
Child and Adolescent Health Service
Submitted on 21/10/2021 at 6:05 PM
Published on Care Opinion on 22/10/2021 at 9:50 AM


Dear MGPadvocate,

Thank you for taking the time to post your wonderful compliment about your positive experience in the NICU at KEMH. I have shared your compliment with our staff today; it will make their day.

Our staff work very hard to provide the best care to our patients and their parents. Feedback such as yours will encourage our staff to continue to provide this excellent care, so thank you very much for taking the time to let us know your thoughts about the care you and your husband received in the NICU at KEMH. Wishing you and your family a healthy and happy future.

With kind regards,

Dr Mary Sharp

Co-Director - Neonatology (Medical)

Child and Adolescent Health Service

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Response from Diane Barr, Executive Director, Women and Newborn Health Service, North Metropolitan Health Service nearly 2 years ago
Diane Barr
Executive Director, Women and Newborn Health Service,
North Metropolitan Health Service
Submitted on 25/07/2022 at 3:33 PM
Published on Care Opinion at 4:32 PM


picture of Diane Barr

Dear MGPadvocate,

Sorry it has taken a little while to get to your feedback published on Care Opinion Australia, please be assured it is very much appreciated. As I have recently moved into the position of A/Executive Director I will take great pleasure in sharing this with our team.

Congratulations on the birth of your baby and thank you for your feedback regarding the Midwifery Group Practice service at the King Edward Memorial Hospital. It is wonderful to hear that you received such great support from your midwife, Mel, and the midwives and medical staff throughout your pregnancy journey and the post-partum period. We are very proud of our staff and the excellent service they provide.

We are always very grateful to receive such wonderful feedback, so I thank you for taking the time to write to us. I wish you and your family all the best for the future.

Kind regards,

Diane Barr

A/Executive Director, WNHS

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