My experience happened a few weeks ago. I attended at the hospital in the afternoon as l had an unusual pain at about mid-morning in the chest after just sitting down accompanied by sweating, first hot then cold. I felt really strange but as my young grandchild was in the room l waited until l felt l could get up and go and lie down. This l did and after about 1/2 hr l got up again. I didn’t want them to worry and as l felt somewhat recovered l waited till my adult child could pick up my grandchild in the afternoon and got them to take me to the hospital.
The only negative was it took some time for someone to come to the desk and l as feeling like l would collapse. There is no chair to sit on, you just stand and wait. I believe it's first come first served so if you sit further back you will lose your turn. No one was in front of me.
Several clerical staff came in and out and said it would not be long, but it did seem a long wait. Maybe a number could be taken so you could sit and the next number be called when a nurse is ready to attend to the next patient, with a seat at the counter.
I believe the nurse realised l wasn’t in good shape and took me in to get my details etc. l went back into the seating area and was called back in almost immediately. From then on, my experience of all the 3 doctors and other staff was amazing. I felt they dealt with me extremely professionally and with concern. Unfortunately, l lost the details of their names but couldn’t have felt more that l was in good hands and the thorough check over and tests were not conclusive about anything but l felt confident to go home and not worry. If l have a similar experience l was asked to go immediately to the hospital which l will certainly do. I would rate the care l received by the doctors, nurses and other staff to have been excellent in the emergency department on this particular occasion.
Reception
Waiting time
Cleanliness
Team work
Staff skills
Staff attitude
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