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"Baxter Antibiotics"

About: Busselton Health Campus

(as the patient),

I currently have to attend Busselton Health Campus daily to get my Baxter antibiotics pump changed. It's an absolute breeze during the week when the HNDS staff are on duty. But when it hits the weekend it's a different story, you have to sit in the emergency department to be attended for, clogging up the ED room while it's already super busy in my experience.

On a recent weekend, I waited in the emergency department for well over an hour to get my pump changed. I feel like we spend enough time in the hospital to then have to spend our weekend in the emergency department.

Would be great to have the main facilities open on the weekend, so we're not clogging up the ED room as well.

Responses

Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West last week
Daniel Anderson
Coordinator of Nursing and Midwifery, Busselton Hospital,
WACHS - South West
Submitted on 13/10/2021 at 19:00
Published on Care Opinion on 14/10/2021 at 09:53


Dear equuleuswb63,

Thank you for taking the time to post to Care Opinion, we really do appreciate the feedback from our patients.

I agree it would be wonderful to run our ambulatory services over the weekend. Our challenge is the out of hours demand is variable, difficult to predict and changes at late notice with the majority of the activity referred from outside the hospital. With sufficient warning we have, and will continue to do our best, to roster nursing to support our outpatients. As of today we have no weekend patients predicted.

I'd be very happy to discuss any other aspects of your care, I'm contactable on 9753 6372. I hope you are improving, good luck with your recovery,

Yours sincerely, Dan

Daniel Anderson

Coordinator of Nursing and Midwifery

Busselton Hospital

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