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"St George Hospital COVID vaccine hub"

About: St George Hospital COVID Vaccine Hub

(as the patient),

When getting the vaccine, I asked the nurse if she would aspirate the syringe (check to make sure it is administered into the muscle, instead of the bloodstream).

I felt the nurse firmly stated that they do not do that when administering the vaccine. I asked if there was another nurse who would be willing to do that, and was again told that this was not their practice. I turned down multiple offers to talk to a doctor or head nurse.

As I stood up to leave (without the vaccine), the nurse insisted that I speak to someone (I believe it was a head nurse) who explained that this was not their practice.

When I explained I was simply requesting that the syringe be aspirated (as opposed to getting into a discussion), a new nurse was found who was willing to aspirate, and I received my vaccination.

As I left, I said to the original nurse, "Thanks for your help".

As I drove home, I realised that this could have come across as sarcastic.

As I cannot find a non-intrusive way to contact the hospital, I hoped this message could be passed along to that original nurse.

What I should have said was "I understand that like me, you have concerns (albeit different concerns), and I appreciate that despite our opposing opinions, you still persisted in finding a solution to the situation (instead of me walking out)". 

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Responses

Response from Catherine Zammit, Patient Experience Manager, South Eastern Sydney LHD 3 years ago
Catherine Zammit
Patient Experience Manager,
South Eastern Sydney LHD
Submitted on 25/10/2021 at 9:05 AM
Published on Care Opinion Australia at 10:37 AM


Dear Administrator,

Thank you for sharing your experience with us about COVID Vaccine Hub at St George Hospital.

I was very pleased to read that our staff did their best to help achieve the outcome you were happy with.

We are very fortunate to have such a great team working here at the St George Vaccination HUB that allows our HUB to work so well.

Thank you for taking the time to write and I will be sure to let the staff in the COVID Vaccine Hub at St George Hospital know of your kind words.

Yours sincerely

Catherine

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