"Disappointed with level of service"

Recently, my spouse went to Emergency at Wonthaggi with a suspected broken ankle and was immediately put into a wheel chair.

I understand they were in that wheel chair for over 7 hours with very little communication. They feel they had to ask for water, take themselves to an inadequate disabled toilet, was offered no food or water and limited communication from the nurses and felt they had been forgotten about.

It seems that my spouse was released with no instructions, no medication and the staff put them in a plaster cast as the hospital did not have a moon boot large enough. My spouse was told their ankle break was non displaced distal fibula fracture and they were waiting for the X-ray to be assessed. They were told they would be contacted by the fracture centre.

At the time of writing this we are still waiting for this contact, we are aware we are in Covid but I feel my spouse was sent home with no idea of what to do next! We called a specialist the next day and my spouse is now booked in for major surgery in the coming days.

I am very disappointed with the level of service my spouse experienced considering it seemed the department wasn’t very busy that night.