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Assisting an elderly patient

Posted By charafd39

"Assisting an elderly patient"

About: Bunbury Hospital / Medical Ward

(as other),

During my stay in medical ward, I was in a room with 3 other patients, one of the elderly patients needed to go to the toilet and I believe they didn’t ring their bell and unfortunately had a fall. The clinician who came in after I called my bell for this patient, which we did wait 15 mins for, I felt they yelled at this poor elderly patient.

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Responses

Response from Nicky Duncan, Nurse Unit Manager, Medical Ward, Bunbury Hospital 2 years ago
Nicky Duncan
Nurse Unit Manager, Medical Ward,
Bunbury Hospital

Submitted on 22/10/2021 at 2:25 PM
Published on Care Opinion on 26/10/2021 at 10:11 AM

Dear charafd39,

I am sorry to hear about this incident but thank you very much for sharing this with us.

I am disappointed this occurred as we pride ourselves on providing professional, compassionate care to our patients especially our elderly population.

As the information is limited I would be grateful if you would make contact with me so that I can discuss your concerns further to allow a thorough investigation.

Please do not hesitate to ring me so 08 9722 1521.

Once again thank you for raising our awareness to this incident and I look forward to speaking to you.

Kind Regards,

Nicky Duncan

A/Nurse Unit Manager

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