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"Fantastic care in AHC ED"

About: Albany Health Campus / Emergency Department

(as a service user),

I have had great experiences in Albany ED. A special thanks to Sonia - Nurse practitioner in ED. I was seen by Sonia last year for a sporting injury and again recently when I brought my child in with an injury. On both occasions, Sonia has been exceptionally respectful and made us feel very supported and empowered to be actively involved in the decisions made.

Thank you to her and the rest of the team.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Vicky Besier, Clinical Nurse Manager Critical Care, Albany Health Campus last month
Vicky Besier
Clinical Nurse Manager Critical Care,
Albany Health Campus
Submitted on 19/10/2021 at 16:32
Published on Care Opinion at 16:50

Dear muscafy63,

Thank you very much for taking the time to share your story and your child’s story on Care Opinion. I am really pleased to hear that you have both had such positive experiences and I will make sure that Sonia and the rest of the emergency department team sees your post.

EDs are busy and complex environments so it is gratifying to know that you felt respected, supported and empowered. This is something we try to achieve with all our patients.

I hope that your child is recovering well.

Best wishes,

Vicky Besier

Clinical Nurse Manager

Critical Care ED/HDU

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