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"The amazing care given to my dad in palliative care"

About: Sale Hospital / Palliative Care

(as a relative),

Dad was admitted to the Sale Hospital Palliative Care and passed away four days later. I am so grateful for the amazing care and kindness shown to Dad during that time. He was treated like a treasured family friend and that same kindness was extended to his family. Every staff member went that 'extra mile'. One nurse offered to hold the phone so I could say goodbye in case I couldn't arrive in time. Once there I was allowed to stay with Dad for his final days.

My heart is broken to lose my darling Dad but I will never forget the wonderful care and comfort provided to him and to me. Such a professional and dedicated team of people every single one of them.

Please accept my heartfelt gratitude.

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Responses

Response from Rachel Strauss, Acting General Manager Community Services, Community Services, Central Gippsland Health last month
Rachel Strauss
Acting General Manager Community Services, Community Services,
Central Gippsland Health
Submitted on 19/10/2021 at 12:15
Published on Care Opinion at 12:55


Dear importerwx46,

Thank you for your lovely words of appreciation for the care provided by our palliative care team.

It is very important that we support the entire family on this journey and it is pleasing to see that our staff were caring, compassionate and professional in the care of your dad and yourself.

Thank you for taking the time to acknowledge this especially in your time of grieving. We have shared your feedback with our palliative care team who are very appreciative.

Along with our palliative care team please accept our sincere condolences on the passing of your dad.

Warmest regards,

Rachel Strauss

Acting General Manager

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Response from Lisa Watson, Nurse Unit Manager, Medical Ward, Central Gippsland Health last month
Lisa Watson
Nurse Unit Manager, Medical Ward,
Central Gippsland Health
Submitted on 19/10/2021 at 15:35
Published on Care Opinion at 15:51


picture of Lisa Watson

Dear importerwx46

My name is Lisa and I am the Nurse Unit Manager of the Medical Ward at Central Gippsland Health.

Thank you very much for sharing your feedback with us, especially during such a difficult time for you and your family.

Your positive experience is what we strive to provide as a team at CGH and we are humbled to hear that we were able to support your Dad and yourself through a very emotional time.

I will be pleased to pass on your heartfelt thanks to our team.

Please accept our sincere condolences on the passing of your Dad and thank you again for taking the time to tell us about your experience.

Warmest Regards

Lisa

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