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"The KHC TeleChemo Team"

About: Karratha Health Campus / Outpatients & Day Treatment

(as a service user),

Ongoing cancer treatment at KHC in the TeleChemo Unit with Tracy and Bridie as the TeleChemo nurses.

The treatment requires attending the KHC; undergoing tests, chemo and subsequent results and it is a comfort to have all of these available only 10 minutes drive from home.

Prior to the introduction of TeleChemo to KHC, I had to attend another hospital in Perth monthly for my treatment.

Aside from the out-of-pocket expenses involved with these trips, it meant risking isolation/quarantine in Perth every time someone managed to bring the COVID-19 virus to Perth, and the subsequent lock-down of the Perth and Peel regions.

This combined with the known benefits of living in my own home with my own family when you are undergoing treatment, and permitting me to hold down a casual job at the time, have helped make this demanding process much easier on morale as well as wellbeing.

Of course, all the above is a fantastic outcome for TeleChemo in my opinion, the patient and the staff, but the big win is having a collection of people committed to helping us: the patient, settle into a mostly trouble-free process and show genuine care in our treatment.

I name Bridie and Tracy, but I felt the whole team from pathology; imaging, through to the TeleChemo team are as important and deserve mention, as do the rest of the team who work to keep KHC clean, safe and operational.


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Responses

Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 27/10/2021 at 12:56 PM
Published on Care Opinion at 1:32 PM


picture of Liam Avery

Dear wezengy59,

It is great to hear that Tracy, Bridie and the team of our TeleChemo Unit helped you settle into a trouble-free process and showed genuine care.

In what would already be a challenging time for you, I am very pleased to hear that we have the services available to you to continue your treatment here in Karratha.

Our Pilbara Cancer Services and the TeleChemo Teams have embraced and demonstrated the organisation's values and we are truly grateful to them.

Thank you for taking the time to share your experience at Karratha Health Campus, I will share your story with Bridie, Tracey and their managers and utilise your feedback as a great example of customer service and communication within the team for our staff development discussions and training.

Kind Regards,

Liam Avery

A/Operations Manager West Pilbara

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