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"Extensive appointment waiting times"

About: King Edward Memorial Hospital / Gynaecological oncology

(as the patient),

I had a pet scan to check for a possible cancer recurrence late June 2021 with a follow-up phone call appointment for initial results a little over a week later that appeared to have no major cause of concern but the Dr said they also wanted a face-to-face appointment follow up to discuss the results in full and to expect an appointment in the following weeks to a month.

I had not received anything by early September so I called up to see if I had an appointment scheduled yet and was told not yet. I finally received a letter mid-September for this month. 2 days before my appointment I received a text message to say it was cancelled.

I lost a day's pay off work for that. Not to mention the uncertainty of knowing that the Dr is insisting on a face-to-face appointment to discuss my results in full. I know it's likely nothing to be worried about but this hospital has previously contributed to significant mental trauma and severe trust issues within any medical setting due to apparently forgotten malignant biopsies and the constant extensive waiting is having an impact on my life. 

Why haven't I received a new appointment date? And why is it taking so long? Going by the date of my last scan and the fact the appointment letters, as I understand it, are sent a month before the appointment, by the time I receive an actual appointment I will be due for my next scheduled 6 monthly checkups. 

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 years ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 25/11/2021 at 6:55 PM
Published on Care Opinion on 26/11/2021 at 9:43 AM


picture of Jodi Graham

Dear humanitiesmr57,

I would like to start by thanking you for taking the time to raise your concerns regarding your experience at the Gynaecological Oncology Department at King Edward Memorial Hospital. I would like to apologise for the long delay in providing you with a response.

I am sorry to hear there were delays in receiving an appointment time and that your appointment was later cancelled. I understand this waiting time has caused you considerable inconvenience and stress.

KEMH strives to provide quality patient-centred care and I do apologise we have not met your expectations. We take this type of feedback very seriously; I would encourage you to contact our Consumer Liaison Service (CLS) and provide your personal information so that an individualised investigation into this situation, including future appointments, can be provided to you.

Once again, thank you for your feedback. Feedback such as yours assists our service in making improvements for our patients. I do hope you will contact the CLS so that we can rectify this issue for you.

Yours sincerely,

Jodi Graham

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