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"Wanting change"

About: Moorabbin Hospital

(as the patient),

Had to have a hysterectomy. I felt the surgery was a success in that, I understand there wasn't cancer in 99% of the organs removed thus confirming they seemingly also managed to stuff up every pre test they did. Went from diagnosed stage 3 to there was barely anything wrong so we took everything as a precaution.

But while there I believe I was neglected in care, I felt I was forced to share a room with someone with gastro despite seemingly 90% of ward being empty. Nurses, I recall, refused to change a water logged bandage for three days despite being asked repeatably. I understand this caused severe infection, loss of the ability to walk and severe pain and scarring with continues.

When reporting the negligence in my care, I feel they believe the complaints procedure is to make you feel better and does not inform change.

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Responses

Response from Care Opinion Australia, Care Opinion Australia 2 years ago
Care Opinion Australia
Care Opinion Australia
Submitted on 25/10/2021 at 11:40 AM
Published on Care Opinion at 11:41 AM


This response has been posted by Care Opinion Australia on behalf of Monash Health

Dear lotiontw48,

We would like to thank you for taking the time to share your experience of our service at Moorabbin Hospital. We are sorry that our service has not met your expectations on this occasion.

We are keen to improve our service so that you can feel the confidence to seek the support and assistance you need, so I would encourage you to please contact our Consumer Relations Coordinator on 9928-8584 or via e-mail at feedback@monashhealth.org during business hours.

We take all feedback about our services very seriously and comments received enable us to review practice and improve the care and services we provide.

Kind regards,

Patient Experience Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by lotiontw48 (the patient)

Unfortunately, in my attempts to make complaints to the service I believe I’ve been dismissed and gaslight by your staff at every turn. I see no path to accountability for the appalling treatment I feel I have received. I’m just thankful the hospital staff at another hospital looked after me when Morrabbins staffs didn't.

As you're continuing to do by changing gynaecology apt to phone apts. Thus, I’ve had surgery and never received any follow up examinations, only an ongoing series of unaddressed complications.

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