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"Missed diagnosis"

About: Maroondah Hospital / Emergency Department

(as the patient),

I fell badly on my outstretched arm and knew instantly that something wasn’t right. I attended ED and was eventually X-Rayed, after which I recall a doctor told me there was no fracture and that I could be on my way.

I had to ask for a sling, as I couldn’t move my arm much at all, and they gave me what I felt was a flimsy square cloth that they tied a knot in at my neck, which I felt was as useless as it was painful. I was told I could take Paracetamol and Ibuprofen but that no other pain medication would be needed, and that I should be sure to keep moving my arm to begin rehabilitation ASAP.

Having been in pain and with limited movement in my arm, my GP sent me for another X-ray and ultrasound, and I understand it was immediately obvious there was a fracture, with a piece of bone loose, as well as a clear depression in my shoulder bone where it had been temporarily dislocated.

I am now waiting to see a surgeon and desperately hoping that the two weeks spent exercising an arm, that I understand should have been immobilised, hasn’t caused additional long-lasting damage. I have no medical training at all, but I cannot see how a fracture that was immediately obvious to me was missed and I have lost two weeks during which I have done unknown further damage.

Whilst I was waiting for my initial X-ray, another patient who I believe had been left for 3+ hours in the waiting room with a fingertip they had sliced off was taken to have an X-ray. I understand this had to convince them to recheck their files as it seemed they couldn’t understand why a flesh wound needed an X-ray, and eventually I believe they realised they had the wrong patient.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 27/10/2021 at 2:20 PM
Published on Care Opinion at 2:20 PM


picture of David Plunkett

Dear airym86,

Thank you so much for taking the time to share your experience when attending the Emergency Department at Eastern Health’s Maroondah Hospital. My apologies that your experience was not a positive one and there are continuing issues with your arm and shoulder.

You have raised a number of points including potential missed diagnosis and as such, I would welcome the opportunity for a complete review of your care.

To do this, we will need some of your personal details and in order to maintain your privacy, I ask if you could please contact the Patient Relations Advisors in the Eastern Health Centre for Patient Experience. You can do that either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au. If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we do hear from you soon and that you are receiving the care and treatment for your injury.

Kind regards,

David

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