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Trying to get through

Posted By hawkzs74

"Trying to get through"

About: Swan Hill District Hospital / Radiology

(as the patient),

In my experience it is extremely difficult and frustrating to get through on the phone. I tried for over 2 hours and no one answered.

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Responses

Response from Natalie Barnes, Acting Radiology Manager, Radiology Manager, Swan Hill District Health 2 years ago
Natalie Barnes
Acting Radiology Manager, Radiology Manager,
Swan Hill District Health

Submitted on 21/10/2021 at 1:32 PM
Published on Care Opinion at 1:49 PM

picture of Natalie Barnes

Hi hawkzs74,

Thank you for your feedback. I appreciate that it is very difficult to reach us on the phone at the moment. In the meantime, if you email radiology@shdh.org.au with your query or concern and your contact details, and one of the staff members will call you back.

I would like to apologise for the inconvenience this has caused you.

Kind regards,

Natalie Barnes

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Response from Natalie Barnes, Acting Radiology Manager, Radiology Manager, Swan Hill District Health 2 years ago
We have made a change
Natalie Barnes
Acting Radiology Manager, Radiology Manager,
Swan Hill District Health

Submitted on 3/11/2021 at 3:33 PM
Published on Care Opinion at 3:42 PM

picture of Natalie Barnes

Dear hawkzs74,

I would like to apologise again and thank you again for your feedback regarding our phone issues. Since your feedback has come through we have worked with the IT department to find the cause of our phone issues and resolve them.

Thank you again for helping us to make a positive change to provide the best experience for our patients.

Kind regards,

Natalie

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