A random episode saw me visit the ED’s at both Northam and Wyalkatchem hospitals 3 days in row. I felt the medical care was high quality, the facilities seemed clean and organised, and I believe the equipment was all clean, working, and in good condition. Although, it seemed Northam in particular was very understaffed with an increasing backlog of patients building up, especially, in my opinion, for an afternoon school day. The service counter and waiting room was also seemed quite small for a major rural centre public hospital, making social distancing difficult.
Of the several staff I encountered over these visits, I felt 2 clinicians were quite judgemental and rude, and I believe, with no provocation whatsoever, about personal more than medical matters I felt. Another, in my opinion, very abrupt and dismissive. Unfortunately, in my experiences with public hospitals over the years, I have found that clinicians with quite aggressive attitudes are not uncommon, whether male or female.
I don’t understand how being unprofessional with a patient on any level, is helpful in a frontline health care situation, other than helping you to blow off some steam. I believe unprofessional attitudes from staff will escalate emotions on both sides of a situation, and can, in my opinion, be highly provocative to stressed patients!
I feel that front line health care should never become an unprofessional and/or unproductive battle of personalities and/or wills between staff and patients. I believe health care should be egoless, as should the world we want to live in. So, I think staff need to be regularly reminded, providing they have been educated in the first place, of the fact that personal beliefs, opinions and judgments over others, especially of patients being treated, is not, in my opinion, professional nor productive behaviour, and that, I believe, personal perspectives are not part of health care, period!
I won’t name and I don’t blame the individuals in the system who have and do carry out this behaviour.
"ED care"
About: Northam Health Service / Emergency Department Northam Health Service Emergency Department Northam 6401 Wyalkatchem-Koorda Health Service / Emergency Department Wyalkatchem-Koorda Health Service Emergency Department Wyalkatchem 6485
Posted by aprilbc68 (as ),
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