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"Amazing care from Kalgoorlie Regional Hospital"

About: Kalgoorlie Health Campus / Emergency Department Kalgoorlie Health Campus / Paediatric Service

(as a parent/guardian),

I have lived in Kalgoorlie for over 15 years and, as a mum with two boys, have had frequent trips to ED.  However, my last trip was very different from any other time before.

My son’s ailments were difficult to diagnose but we knew something wasn’t right. The doctors in ED were thorough in their investigations because, as they said: “We believe parents.” "Did I take his temp?" No, we felt his head but we knew he had a temp when we left the house. The doctors’ response was - “Yes, we believe you, did he maybe sleep on his neck funny hence the pain?" No, he’s never done that, there is something else. The doctors’ response was - “OK, we believe you.”

Bloods were drawn and a technician called in to check the bloods in the early hours of the morning! We were not sent away to come back in the morning for this.

My son was then admitted to the children’s ward - he was seen to and looked after by more doctors than we ever had access to at the KRH. 

He undertook many tests and, whilst he was diagnosed with a number of issues - because the doctors were so thorough, they found an underlying condition that was never ever found in my son before.  It is actually serious enough for us to now go to Perth for further testing. 

I have told this story to everyone in town and when I tell them about this amazing service, people’s eyes actually light up with pride. 

Thank you to the Department of Health for putting children first and to all the doctors and nurses - wow, what amazing service. Thank you from the bottom of our hearts for your care to regional kids and parents!   

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Responses

Response from Scott Jones, A/Operations Manager Kalgoorlie Hospital, Corporate Services, WACHS Goldfields 2 years ago
Scott Jones
A/Operations Manager Kalgoorlie Hospital, Corporate Services,
WACHS Goldfields

Operations Manager

Submitted on 4/11/2021 at 8:08 PM
Published on Care Opinion on 5/11/2021 at 9:50 AM


Dear Reddustparents,

Thank you for your very positive feedback regarding our staff in the Emergency Department (ED) and Children’s wards at Kalgoorlie Hospital, it really does matter to our staff when they receive such positive feedback. It gives context to their efforts as we continue to deal with the on-going effects of the pandemic.

It is wonderful to hear that people’s eyes light up with pride after hearing your story about the amazing service you received. I trust your son is feeling much better and you and your partner are confident and comfortable with the direction of further testing and investigation to get to the bottom of your son’s underlying condition.

On behalf of myself and our staff here at Kalgoorlie Hospital I am proud to say thank you, for your appreciation and for taking the time to share your story.

Best Regards

Scott Jones
Operations Manager
Kalgoorlie Health Campus
WACHS Goldfields

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