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"Complete care for my Appendicitis"

About: Prince of Wales Hospital Prince of Wales Hospital / Emergency Department

(as the patient),

Late one weeknight I had severe stomach cramps so ended up in The Prince Of Wales Hospital's Emergency Department (Randwick). From then on I was treated extremely well by every single member of staff I encountered. The treatment was extremely thorough and no stone was left unturned to determine what was wrong. After lots of scans it turns out it was my appendix that was the issue and it was removed. 

I've been lucky enough to never have had to visit a hospital before in my years, but I have left idolising anyone who works in a hospital. No matter what was wrong, or what issues they were facing, I felt everyone did their job with determination and positivity, even with Covid supplying additional issues. 

I was extremely impressed with the attitude and the care each doctor, nurse, helper, cleaner, etc handled their job and their patients that it really made my three nights in hospital extremely positive. 

I appreciate my condition was simple to treat but it really opened my eyes to the amazing work all those in care services provide and I want to thank them all from the bottom of my heart. 

Their positivity was infectious and because of that, I felt the ward I was on was filled with joy despite, as I understand it, the complications surrounding a lot of patients' illnesses. 

Thanks again, and although I hope I don't see you soon, please know how appreciated you are thanks to all you do for everyone. 

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Responses

Response from Andrew Maxwell, Co Director Surgery and Perioperative Medicine (SPM), SPM, Prince of Wales Hospital 2 years ago
Andrew Maxwell
Co Director Surgery and Perioperative Medicine (SPM), SPM,
Prince of Wales Hospital

Senior Manager

Submitted on 5/11/2021 at 8:29 AM
Published on Care Opinion at 9:49 AM


Dear novemberms35,

Thank you for taking the time to give such positive feedback. Our staff work hard and strive to provide patient centred care to all our patients. Your recognition of their efforts is greatly appreciated.

I hope that you are recovering well after your surgery.

Kind regards,

Andrew Maxwell

Co-Director Nursing and Operations, Program of Surgery and Perioperative Medicine, Prince of Wales Hospital

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