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"Chronic infections"

About: Prince of Wales Hospital / Emergency Department

(as the patient),

This year I faced an extremely serious infection. I came to emergency multiple times and was turned away. So, then I waited, went home fainted, hallucinating and my breathing was becoming very difficult, I then came back to have emergency surgery the next morning it was an extremely long period of recovery and multiple surgeries.

I believe I was treated horribly by the emergency doctor who was seemingly trying to convince me I was fine and turns out it was very serious. More recently, I was told to come back to the hospital as the infection has returned on my face my eyes, swelling and blurry of vision, to which the emergency doctor was, in my opinion, unbelievably disrespectful to me and I recall even said to me it’s overkill coming to the hospital for a pimple, to which I’m on drips for the infection again.

I felt I had the doctor be very verbally aggressive and, I recall, say to me to change my attitude and tone because I was crying and in extreme pain and I said to them that I don’t feel they are taking me seriously and could they please read my history and doctors letters. Instead I believe they chose to argue with me, a patient in pain. Was enough to make me want to leave no matter what the consequences were if I left and went home with no drips or treatment.

If it’s not by an ambulance, I believe I will never return to this hospital again as there have been multiple times I believe I have been severely misdiagnosed and dismissed in emergency and ended up with serious chronic issues and big surgeries on my bones (at other hospitals).

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Responses

Response from Justin O'Hare, Co-Director CCVH Program, CCVH, Prince of Wales Hospital 2 years ago
Justin O'Hare
Co-Director CCVH Program, CCVH,
Prince of Wales Hospital

Nurse Manager

Submitted on 23/11/2021 at 10:39 AM
Published on Care Opinion at 10:40 AM


Dear IDpatient,

Thank you for bringing forward your concerns in regards to your recent experience in the POWH Emergency Department. POWH endeavours to provide patient-centred care, and I am very sorry to hear of your experience.

If you would like to discuss further, can you please contact me via email on SESLHD-GeneralManager-POWHSSEH@health.nsw.gov.au.

Kind regards,

Justin O'Hare

A/Co-Director Nursing & Operations ESCM, POWH

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