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"Pregnancy and birth experience at Armadale hospital"

About: Armadale Hospital / Birth Suite (and Antenatal Assessment Unit) Armadale Hospital / Midwifery Group Practice (Horizons)

(as a service user),

I am very happy with the birth experience at Armadale Health Services. The model of care and the staff involved in the midwifery team are the major contributors to my positive birth experience this time.

The model of care:

I was assigned to a midwifery team which provided me with the continuous care by the same midwife. The personal care gave me the confidence throughout the pregnancy. Also the flexibility of having home visits helped me to save traveling time which was important to a working mum.

In my experience, the model of care I was assigned to at Armadale Health services is much better than the one at another health service where I had my first birth two years ago. I believe the segregation of midwifery duties enable staff to focus on providing a high level of care to patients.

Staff involved in my care:

I have to acknowledge my midwife Claudia. In my experience, she was caring and committed. She was very thorough to follow through all my pregnancy related problems as well as requests which was greatly appreciated. Her knowledge and professionalism gave me confidence on my pregnancy.

I would also like to acknowledge my birth midwife Gail. Claudia was off on the day of the birth. Gail from the same midwifery team was the one looked after me and helped to deliver my baby. Her knowledge and calmness helped me to have a pleasant delivery at the hospital.

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 4 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 22/11/2021 at 1:33 PM
Published on Care Opinion Australia at 1:41 PM


picture of Diane Barr

Dear tigeryt64,

Congratulations to you and your family on the birth of your child; this is such an exciting and special time in your life. Thank you for taking the time to share with us your experience with the Maternity team at Armadale Health Service (AHS).

The Midwifery Group Practice (MGP) has made such an incredible difference in the care we are able to provide to our patients and feedback such as yours really emphasises the importance this model of care can have in someone’s journey.

I am so pleased to hear that you received such a great standard of patient-centred care and support during your time with us. All of our staff strive to provide our patients and their families with the support to achieve positive outcomes during their pregnancy journey

I will ensure that your kind feedback is provided to the team, with a special mention to Claudia and Gail.

Thank you once again for sharing your feedback with me. I wish you and your family all the best for the future.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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