This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Staples removal and medication"

About: Broome Health Campus GPs in the Durack Electoral District

(as the patient),

Well the story goes on. I went to a private health clinic in my local area (great mob) on day 10 to get my staples removed. The nurse removed all the staples that were literally doing nothing which was at least half of them, I believe they weren't confident enough to remove the rest so they said to come back on day 14 and they will remove the rest.

I had another nurse remove those, from what we could see all staples had been removed. The nurse put steristrips on as there were still some unhealed gaps.

Then on day 18, I was giving my wound a clean and I noticed an extra staple buried just where my belly button should be so I gave it a bit more of a clean and lo and behold I found 2 more staples. 

I rang the private health clinic and the nurse got me in straight away and removed both those staples. They then said let’s have a good look to make sure that there are no more staples hiding and guess what, one more stable was fully buried into what was once my belly button.

Now I’m a vet nurse and not afraid of looking at wounds and thank god I did because as I understand it, this could have turned into a major foreign body abbess.

Also to add to this complaint, when I was in hospital my blood pressure was extreme I tried to tell them multiple times including my partner telling them multiple times that every time I come in for surgery and I am in extreme pain my blood pressure goes through the roof but I felt they did not listen to this at all.

I was put on the lowest dose of blood pressure tablets. I was then told to go to my local GP when I get back home so that they can extend my blood pressure tablets by giving me a full prescription.

I did say to them that my blood pressure is only high upon pain but I believe because Broome GP had recommended it, they had to follow through with this.

After my pain subsided (which thankfully they gave me more pain relief as Broome Hospital didn’t even discharge me with enough pain relief to go home with which I was very disappointed in).

I continue to take my blood pressure tablets only to find out that I obviously didn’t need them. I spent 48 hours extremely tired, couldn’t stay awake, nauseous and when I researched overdose of blood pressure tablets I believe I had all the symptoms. I have since that day, stopped my blood pressure tablets, bought myself a BP machine and my blood pressure has been normal. I am extremely disappointed that I felt they did not listen to me and therefore again could’ve created major issues in my life, I believe possibly death due to taking a drug that I did not need.

I have a full understanding of my body as I have gone through more than enough surgeries in my life and every time prior to this one the surgeon and the doctors have all taken a note about the fact that I only get high blood pressure when in extreme pain why is it that they just could not listen to what I had to say but, I felt, insisted on doing what they think is best for me.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sue Phillips, Regional Director of Medical Services, WA Country Health Service Kimberley 2 years ago
We are preparing to make a change
Sue Phillips
Regional Director of Medical Services,
WA Country Health Service Kimberley

Manages the Medical Services across the Kimberley region

Submitted on 1/12/2021 at 3:22 PM
Published on Care Opinion at 4:31 PM


Dear 1 upset patient,

Thank you for your letting us know how you are going following on from your recent surgical experience at Broome Hospital. It is reassuring to hear that that your local GP practice has been able to assist you with removal of all of your wound staples. I have heard that you believe they didn’t appear to be confident in managing the care of your staples, and I wonder if there is anything that we can do to improve the confidence of GPs and practice nurses in managing staples. Following your feedback we believe that a design of a one page after care information sheet would be worth developing to assist with this, particularly for patients who are being discharged to other towns in the Kimberley. An information sheet would also provide the practice nurse with access to the hospital’s wound care specialist via a direct phone number.

We are terribly sorry that you had an awful experience with the blood pressure medication that was commenced in hospital. It must have been disappointing to feel that hospital medical staff weren’t listening to you when you told them that you didn’t require blood pressure medication. I hope that you can understand that the medical team had a duty of care to err on the side of caution to ensure that your blood pressure was controlled, particularly post surgery, when it is important that your physiological systems are kept as close to normal as possible in order to aid tissue healing. I was reassured to hear from you that the medical team advocated for your GP to monitor and advise you further in relation to your blood pressure. Being in hospital is a short term experience for most people, thankfully, and we strongly believe that your GP is best placed to lead the discussions with you for ongoing decision making about long term medication requirements.

As advised previously, if you would like to discuss your experience further, I would appreciate the opportunity to listen to you and explore ways in which we can improve what we do. Your input into the development of a staple after care information sheet would be greatly valued. Please call me on 0407 779 200 or email me at suzanne.phillips@health.wa.gov.au.

Kind regards

Sue Phillips

Regional Medical Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by 1 upset patient (the patient)

I think this response is just making excuses for what I believe was the surgeon's inability to correctly place staples.

In my opinion, it has nothing to do with the incompetence of the nurse removing them and the reason they weren’t confident to remove all was because half of them were not even in place. To my understanding, they were doing absolutely nothing in the way of holding the skin together therefore the wound had not healed properly after 10 days.

I think the surgeon should be held responsible for that and not the nurse removing them.

I also strongly believe that a staple removing sheet is not required! What I believe needs to happen is for a staple count to be done at the time of surgery.

As said in my complaint that if the staples had been recorded, I believe there would not have been an issue in the removal stage… so maybe this should be a structure placed in the surgical information.

Response from WA Country Health Service Kimberley 2 years ago
Submitted on 14/12/2021 at 5:00 PM
Published on Care Opinion at 5:14 PM


Dear 1 upset patient,

Thank you for your further feedback. So that we can help address your concerns, it would be good to talk to you directly to further explore these.

Please allow me to re-extend the invitation to call me on 0407 779 200 or email me directly at suzanne.phillips@health.wa.gov.au.

Kind regards,

Sue Phillips

Regional Medical Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k