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Care Opinion

Phone system

Posted By coinbg65

"Phone system"

About: Swan Hill District Hospital / Radiology

(as a service user),

Terrible phone system in my opinion. I believe you can try and call to make an appt or call for patient results from a medical clinic and the phone never gets answered.

I think they need to get a phone system where people get put in a waiting queue instead of the phone just dropping out.

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Responses

Response from Peter Abraham, Chief Executive Officer, Executive Offices, Swan Hill District Health 2 years ago
Peter Abraham
Chief Executive Officer, Executive Offices,
Swan Hill District Health

Submitted on 22/11/2021 at 3:10 PM
Published on Care Opinion on 24/11/2021 at 10:03 AM

picture of Peter Abraham

Dear coinbg65,

Thank you for taking the time to provide us with your feedback. I too would like to apologise for the inconvenience and frustration with our phone system.

I will follow this up with the Radiology Manager as a matter of urgency and seek a review of our processes relating to responding to phone enquire`s in a timely manner and ensuring that the call queuing system is working correctly.

Our aim is to provide the community with the best care experience and we need to learn from our consumers when that doesn’t happen.

Kind regards,

Peter Abraham

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Response from Natalie Barnes, Acting Radiology Manager, Radiology Manager, Swan Hill District Health 2 years ago
We are preparing to make a change
Natalie Barnes
Acting Radiology Manager, Radiology Manager,
Swan Hill District Health

Submitted on 24/11/2021 at 10:07 AM
Published on Care Opinion at 10:07 AM

picture of Natalie Barnes

Hi coinbg65,

I would like to apologise for the inconvenience this has caused you. We have been working on trying to fix our phone issues as it is a known problem. I will contact our IT department today to try and rectify this issue.

In the meantime if you are needing to book an appointment or for any other information please email either me at nbarnes@shdh.org.au or the radiology team at radiology@shdh.org.au.

You can also book through our new online booking request portal:

https://www.shdh.org.au/patients-visitors/request-a-radiology-appointment/

Kind regards,

Natalie

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