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"Follow-up appointment"

About: Rockingham General Hospital / Trauma & orthopaedics

(as the patient),

Recently, I attended the orthopedic clinic at Rockingham Hospital. The doctor called me two days later to say the specialist was not in agreement and wanted to see me in about 4 weeks. I understand the doctor wrote to my GP with this information.

As I had not heard anything, I checked with a member of staff in the clinic only to be told that it was in four months. I recall the doctor's instructions were for the follow up to be 4/52. I believe the staff have taken this to be months when in fact it is weeks and I have spoken to other staff at the hospital and confirmed that when it is over 52 it is weeks. It is over 12 if it is months.

I am not sure if I want to push the issue with them but feel that there is potentially a lack of training for the clerical staff. How many other people have had to wait longer for follow ups because of this error in reading doctor's instructions?

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 2 years ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 24/11/2021 at 8:01 PM
Published on Care Opinion on 25/11/2021 at 9:45 AM


picture of Kath Smith

Dear rainjg78,

Thank you for your feedback regarding your recent experience of the Outpatient Clinics at Rockingham General Hospital.

Our staff are specifically trained to understand the terminology acronyms for weeks v’s months.

I am very sorry that on this occasion an error has occurred. As Care Opinion is anonymous I am unable to investigate any further. If you would like us to investigate the details further I would encourage you to contact our Consumer Liaison Officers on 9599 4323 so that we may identify and action any areas where improvement is required.

Once again, thank you for providing feedback and I hope that you are recovering well.

Kind regards,

Kath Smith

Executive Director

Rockingham Peel Group, SMHS

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