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"Inspirational care and professionalism"

About: Albany Health Campus / Ambulatory Care 3

(as the patient),

A few months ago, I had a surgical procedure at AHC, and it was not the procedure I was under the impression I was going to have.

After complication after complication, I rang Ambulatory Care Zone 3 in tears not knowing what to do, trying to contact wound clinic. The wonderful Donna and Julie from Zone 3 went absolutely over and above to help me and provide the clarity that I felt I was lacking regarding follow up treatment. Julie has not only provided fantastic clinical care for me, but between herself and the wonderful clerk Donna, they made me smile and feel safe.

I can't even put into words how much this has helped me and supported my mental health through this and I will be forever grateful for them. Based on my experience, Zone 3 is a national treasure and I hope they get the recognition they deserve. As a recently graduated Nurse myself, my experience with them has inspired me and I hope to one day be able to provide the same care for my patients as they have given me. 

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Responses

Response from Lesley Oliver, Clinical Nurse Manager, Ambulatory Care - Albany Health Campus, WACHS Great Southern 2 years ago
Lesley Oliver
Clinical Nurse Manager, Ambulatory Care - Albany Health Campus,
WACHS Great Southern
Submitted on 25/11/2021 at 5:27 PM
Published on Care Opinion at 5:35 PM


Dear jackpotqq64,

Thank you for sharing your story on care opinion. I am relieved to hear that you finally received the care and support that you needed during this difficult time.

We are very proud of the care that we provide and really appreciate receiving feedback– good or bad as it allows us to celebrate our successes, acknowledge staff who provide exemplary care or identify opportunities for improvement.

Donna and Julie are highly valued members of our team and we thank you for recognising their contribution to the care that you received.

I hope that you are continuing to improve and please don’t hesitate to contact us if you have any further healthcare needs.

Yours sincerely,

Lesley Oliver

Clinical Nurse Manager, Ambulatory Care

Albany Health Campus

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