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Radiology appointment availability

Posted By Lolly799

"Radiology appointment availability"

About: Geraldton Hospital / Medical Imaging

(as a service user),

I am absolutely horrified and shocked after calling Geraldton’s radiology department recently to make an appointment for an ultrasound sound only to be told the next appointment is after Christmas, in more then 6 weeks time!

I recall I was also told that maybe I should pay to have it done privately at another hospital due to wait times. What an absolute joke I believe it is to say that this hospital services the Midwest and you are expected to wait over 6 weeks for an ultrasound that I understand takes no longer then 10 minutes. 

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Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service 2 years ago
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service

Submitted on 8/12/2021 at 11:58 AM
Published on Care Opinion at 1:15 PM

picture of Derek Fraser

Dear Lolly799,

I apologise for any distress with the wait time for an ultrasound. WACHS-Midwest does aim to provide high-quality, compassionate care and I am sincerely sorry we are unable to offer an appointment sooner.

The medical imaging team at the Geraldton Hospital works hard to service community need however there are times when prioritising demand for acute, non-acute and pregnancy related ultra-sonography extends the wait for an appointment. If there is any uncertainty of acuity the sonographers contact the referring clinician.

The hospital team is currently reviewing inpatient and outpatient service demand in order to plan how we will deliver ultrasonography in 2022. Our goal is to ensure access to accurate timely ultrasonography that guides treatment.

I would appreciate the opportunity to discuss your experience and the opportunity to incorporate your feedback into the planning of ultrasonography. My name is Derek Fraser and I am the Operations Manager at Geraldton Hospital and can be contacted on 9956 2369 or at derek.fraser@health.wa.gov.au.

WACHS Midwest is genuinely committed to listening and learning from the experiences of our patients and their families and would welcome your call. We can maintain your anonymity if you wish.

Thank you for taking the time to share your feedback on our service.

Regards

Derek Fraser

Operations Manager Geradton Hospital

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