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"Referral for surgery"

About: Fiona Stanley Hospital / Vascular Surgery Fremantle Hospital and Health Service / Vascular Surgery Laboratory/ Ulcer Clinic

(as the patient),

I have poor circulation in my legs. I have had ulcers from the poor circulation.

I attended my last appointment at Fiona Stanley vascular clinic not long ago. I saw a specialist whom seemingly told me that I'm a good candidate for surgery but, because I don't have health insurance, I will have to go through the public system. I recall the specialist told me that if I had health insurance they could do my surgery at the start of the following week. But obviously I can't. Then I believe the specialist told me that they will have a referral sent to Fremantle hospital to their boss.

It's now been a few months I have been waiting to hear back if Fremantle have received the referral. I understand that I could be waiting for 1 year for surgery. Apparently, Fremantle hospital have nothing on file about the referral and Fiona Stanley have said there is no referral on their end.

My care I received from Fiona Stanley (the nurses) was great, very attentive and understanding. Based on my experience of just the lack of care from the specialist, it was a little disheartening. In my opinion, I was being told if I had health insurance I could have my issue fixed in the next few days and I told them well obviously I can't, that's why I'm here. Now I have to see my gp and get them to do a referral for me. I just hope there is enough time that I can still have the procedure done under the public health system.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 2 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 26/11/2021 at 3:07 PM
Published on Care Opinion at 3:30 PM


picture of Neil Doverty

Dear jivexs36,

Thank you for reaching out via Care Opinion. I am sorry to hear of your frustrations with waiting for a surgery date. We would like to assist you and let you know the status of your referral but unfortunately, without patient details, we are unable to follow up; so I encourage you to contact the Fiona Stanley Hospital Patient Family Liaison Service on 6152 4013 or via email: FSHFeedback@health.wa.gov.au, with your details and consent and we will be able to follow this up for you.

Thank you for your kind words towards the care you received from the nursing staff, I will be sure to pass on your comment to the nursing team.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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Update posted by jivexs36 (the patient)

I have sent an email to the mentioned email address.

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